The Zocdoc platform streamlines the appointment booking process for patients, making it easier and more convenient to access healthcare services. Zocdoc also offers telemedicine services, which allow patients to consult with healthcare providers remotely through video. The company provides an online platform that enables patients to search for and book appointments with healthcare providers, including doctors, dentists, and other specialists. Zocdoc is a New York-based healthcare IT company that was founded in 2007 by Oliver Kharraz, Cyrus Massoumi, and Nick Ganju.
This includes purpose-built healthcare call center platforms, RPA tools for claims automation, EMR integration middleware, and analytics dashboards for revenue cycle visibility. These frameworks protect both the organization and its patients in the event of a breach, and the BAA requirement ensures your vendor is legally accountable alongside you. From labor costs to infrastructure and technology, your healthcare outsourcing partner absorbs these expenses.
This in turn increases productivity and allows healthcare providers to reroute those scarce resources and deploy more towards direct patient care and strategic initiatives. The best output of any healthcare system is its relative contribution to patient care and outcomes. This provides clear foresight in the operations and outcomes for the patients.
- The company is a part of the international technology conglomerate IBM, spread in 175 countries with more than 345,000 employees and the company earned a revenue of $77.1 billion in 2023.
- Cognizant was founded in Chennai, India as an inhouse technology unit of Dun & Bradstreet in 1994 and started serving external clients in 1996.
- These organizations increasingly outsource administrative functions like patient scheduling, billing, medical coding, and clinical documentation.
- However, challenges such as talent shortages, cybersecurity threats, regulatory compliance burdens, and infrastructure limitations persist.
Before joining the team, he lived and worked in the United States, where he gained over five years of experience managing client relationships in the educational recruitment sector. Digital health companies and telehealth platforms often need a partner with strong HIPAA credentials and technical depth. With 150,000 employees connecting brands and customers 9 million times a day in 60 languages across 45 countries, it covers healthcare among its core industries. TTEC is one of the longest-running BPO companies, founded in 1982. TaskUs is a BPO provider founded in 2008, acquired by Blackstone in May 2025.
Outsourcing to India – A Strategic Decision
Established in the year 1999, Suntec India is into offering Multi-process IT outsourcing and related services to various clients. Founded in 2012, HGS is focused on creating and providing customer experiences that are easy and efficient with the help of technology enhanced services combined with industry specialization. Initially founded in 1999 jointly by Vikram Talwar and Rohit Kapoor, EXL Service has emerged as a multiservice professional multinational company with concentrated operation in attaining India. Because WNS Global has served various industries and has its branches located throughout India, this company is the most recommended business process outsourcing company that can handle numerous organization’s processes. As it can be seen, IBM is a large global company active in 170 countries and India is one of those countries mainly in the BPO service sector.
Kraft BPO works with healthcare providers and practices that need structured handling of billing-related operations, coding workflows, and accounts receivable processes. Their work typically sits around managing routine operational tasks that healthcare providers need to keep running consistently behind the scenes. Activities such as revenue cycle support, insurance verification, and back-office operations are commonly outsourced to maintain workflow continuity while medical staff remain focused on patient care. Their services are generally positioned around managing non-clinical workloads that can slow down internal healthcare teams when handled in-house. Outsource2india works across areas such as billing, coding, transcription, and data management, where consistent process handling and familiarity with healthcare documentation requirements are important. Outsource2india provides healthcare BPO services focused on administrative, financial, and operational processes that support healthcare providers and medical practices.
An Indian BPO won the contract for providing clinical trial support services to a leading pharmaceutical company. Since the Indian healthcare BPO sector is expected to show exponential growth in the near future, the positive impacts of outsourcing are expected to be stronger in the near future. They implement comprehensive tools such as encryption, authorization, and user education to protect consumers’ health data.
Genpact provides data and analytics services that cover healthcare, medtech, and life sciences. Based in the Philippines, they combine affordability with strong English proficiency. https://top-bpo-companies.com/ It delivers AI-powered, omnichannel customer experience (CX) and contact center services, with operations spanning North America, South America, Europe, and Asia. ContactPoint 360 is a Canada-based global business process outsourcing provider established in 2007. Outsourcing has become a practical way for healthcare organizations to deliver better service, manage rising costs, and stay competitive. Compare top automated medical coding platforms (3M, Optum360, Nuance) by NLP autonomy, EHR inte…
Using AI Tools
Fusion’s medical BPO services are HIPAA-compliant, combining experience in healthcare customer support with its AI-powered outsourcing solutions that provides premium patient care management. It offers business process outsourcing and technology solutions to clients across various sectors such as banking finance insurance telecom media healthcare retail and consumer goods. Hinduja Global Solutions is a part of Hinduja Group founded in 2000 by Parmanand Hinduja. It offers business process outsourcing and technology solutions to clients across various domains such as banking, finance, insurance, telecom, media, travel, hospitality, and healthcare. Aegis Ltd. is a part of Essar Group, founded in 1985 by Shashi Ruia and Ravi Ruia.
Common outsourced functions include medical billing, claims processing, medical transcription, data entry, revenue cycle management, and patient support. Healthcare BPO, or healthcare business process outsourcing, is the practice of contracting non-core medical and administrative functions to a specialized third-party service provider. Healthcare BPO companies with existing telehealth infrastructure and trained agents are well-positioned to absorb this demand without the capital investment required to build it internally. Transparent communication and convenient access to accurate data build the trust that healthcare organizations depend on. When clinical and administrative staff can retrieve records quickly and communicate clearly, patients feel informed and cared for.
